Pauline Biehl was a resident at Gallaway Healthcare Center from April 6, 2002, to February 4, 2003. While there, she suffered catastrophic injuries including: dehydration, weight loss, malnutrition, two sexual assaults, six falls, skin tears, pressure sores, urinary tract infections, and urosepsis. Gallaway staff failed to properly monitor Ms. Biehl's medications, which caused her neck to become hyper extended - a painful condition that made it hard for her to swallow. As a result of these injuries, she endured extreme pain, mental anguish, disfigurement, and embarrassment, as well as required medical attention and hospitalization. Her overall health deteriorated, and she eventually died on March 1, 2003.